If you are using Extension cable that connects the USB adapter, try to connect the adapter directly to the computer without using an extension cable.If it is detected, this indicates a possible driver, system, or software issue and you should ensure you have installed all Windows, hardware, drivers, and system updates. If the device is not recognized this indicates an issue with your port. Some ports and hardware may not be backward compatible with each other (ie: if port is USB 2.0 or 3.0). Check compatibility of the adapter and your USB ports.Try a different USB port or PCI slot on the computer. The USB port on the computer may be faulty.The latest drivers can be found at the NETGEAR Download Center. Make sure you use the latest driver for your specific adapter. ![]() Make sure you meet the minimum system requirements for the adapter and that the latest Windows and system updates are installed on your computer.
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